Privacy Policy – 98jili Casino

1. Introduction

98jili (hereinafter "we", "us", "our", or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy (hereinafter "Policy") describes how we collect, use, store, share, and protect personal data provided by users (hereinafter "you", "your", or "User") of our online gaming platform located at 98jili.cam (hereinafter "the Platform", "Website", or "Services").

By accessing, registering an account, or using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your information in accordance with this Policy. This Policy complies with the Republic of the Philippines Data Privacy Act of 2012 (RA 10173) and incorporates principles from the General Data Protection Regulation (GDPR) where applicable to international users.

If you do not agree with the terms of this Policy, you must immediately discontinue use of 98jili and refrain from creating an account or providing personal information.

2. Information We Collect

98jili collects several categories of personal information necessary to provide, secure, and improve our Services. The information we collect includes:

2.1 Information You Provide Directly

When you register an account, make deposits, or interact with our Services, you provide:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued ID number (for KYC verification)
• Contact Information: Email address, phone number, residential address, postal code
• Account Credentials: Username, password (stored in encrypted format), security questions and answers
• Financial Information: Payment method details (bank account numbers, e-wallet account information, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records
• Verification Documents: Government-issued identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), selfie photographs for identity verification
• Communication Data: Messages sent to Customer Support, feedback, complaints, survey responses

2.2 Information Collected Automatically

When you access 98jili, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifier (IMEI, MAC address)
• Connection Data: IP address, geographic location (country, city), internet service provider, time zone
• Usage Data: Pages visited, games played, betting history, session duration, clickstream data, timestamps, referral sources
• Cookies and Tracking Technologies: Session cookies, persistent cookies, analytics tags, pixels (see Section 6 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Providers: Transaction status, payment verification data from GCash, Maya, banks, and cryptocurrency processors
• Identity Verification Services: KYC/AML screening results, sanctions list checks, fraud detection alerts
• Marketing Partners: Referral information, affiliate campaign data (only if you signed up through an affiliate link)
• Social Media Platforms: Public profile information if you choose to register using social login (if available)

3. How We Use Your Personal Data

98jili processes your personal data for the following lawful purposes in compliance with data protection regulations:

3.1 Account Management and Service Delivery

• Register, create, and maintain your gaming account
• Verify your identity and age (21+ requirement) to comply with legal obligations
• Authenticate login sessions and prevent unauthorized access
• Process deposits, withdrawals, and financial transactions
• Enable gameplay, wagering, and prize payouts
• Manage bonuses, promotions, and loyalty rewards

3.2 Legal and Regulatory Compliance

• Comply with PAGCOR licensing requirements and gaming regulations
• Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) checks
• Detect and prevent fraud, money laundering, and unauthorized transactions
• Respond to legal requests, court orders, and law enforcement inquiries
• Maintain transaction records as required by Philippine law (typically 5-10 years)
• Report suspicious activity to PAGCOR, the Anti-Money Laundering Council (AMLC), and relevant authorities

3.3 Security and Fraud Prevention

• Monitor account activity for unusual patterns, bonus abuse, or collusion
• Detect and block bot activity, automated scripts, and hacking attempts
• Investigate disputes, chargebacks, and payment fraud
• Protect the integrity of games and prevent cheating
• Enforce Terms and Conditions and suspend accounts violating our policies

3.4 Communication and Customer Support

• Respond to inquiries, complaints, and support requests
• Send transactional notifications (deposit confirmations, withdrawal updates, account alerts)
• Provide customer service via live chat, email, and phone support
• Notify you of account changes, Terms updates, or Policy revisions

3.5 Marketing and Personalization (with Consent)

Only with your explicit consent, we may use your information to:

• Send promotional emails about new games, bonuses, and special offers
• Display personalized game recommendations based on your play history
• Deliver targeted advertisements through retargeting campaigns
• Invite you to VIP programs, tournaments, and exclusive events

You can opt out of marketing communications at any time by clicking "Unsubscribe" in emails or adjusting your Account Preferences. Opting out does not affect transactional emails (account alerts, withdrawal confirmations, etc.).

3.6 Analytics and Service Improvement

• Analyze user behavior to improve Website functionality and user experience
• Conduct A/B testing to optimize game performance and interface design
• Generate aggregated, anonymized statistics for business intelligence
• Identify technical issues, bugs, and service outages

4. Data Sharing and Disclosure

98jili does not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Processors

We share data with third-party vendors who assist in operating our Services:

• Payment Processors: GCash, Maya, BPI, BDO, UnionBank, cryptocurrency payment gateways (to process deposits and withdrawals)
• KYC/AML Providers: Identity verification services that conduct background checks and sanctions screening
• Cloud Hosting: Secure data storage and server infrastructure providers
• Customer Support Software: Live chat platforms, helpdesk ticketing systems
• Analytics Tools: Google Analytics, Hotjar, or similar platforms for usage tracking (using anonymized data)
• Email Service Providers: Platforms that deliver transactional and marketing emails

All third-party service providers are contractually obligated to protect your data, use it only for the specified purpose, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to:

• PAGCOR: Philippine Amusement and Gaming Corporation (for licensing audits and compliance reports)
• AMLC: Anti-Money Laundering Council (for suspicious transaction reports)
• Law Enforcement: Police, courts, or government agencies in response to valid legal requests, subpoenas, or court orders
• Tax Authorities: Bureau of Internal Revenue (BIR) for tax reporting purposes

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will be bound by this Privacy Policy.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as participating in co-branded promotions or opting into affiliate programs.

5. Data Security Measures

98jili employs industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security protocols include:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2+ (SSL certificates). Passwords are hashed using bcrypt or similar algorithms.
• Secure Servers: Data is stored on secure cloud servers with firewalls, intrusion detection systems, and DDoS protection.
• Access Controls: Only authorized personnel with a legitimate business need can access personal data. Multi-factor authentication (MFA) is required for administrative access.
• Regular Audits: We conduct annual security audits, vulnerability assessments, and penetration testing to identify and fix weaknesses.
• Data Segregation: Financial data, KYC documents, and gameplay data are stored in separate, segregated databases to minimize risk in case of a breach.
• Incident Response Plan: In the event of a data breach, we will notify affected users within 72 hours as required by law and take immediate corrective action.

While we implement robust security measures, no system is entirely immune to cyber threats. Users are responsible for maintaining the confidentiality of their account credentials and should immediately report suspected unauthorized access to Customer Support.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit 98jili. They help us recognize your device, remember preferences, and improve your browsing experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for Website functionality (login sessions, shopping cart, language preferences). These cannot be disabled.
• Performance Cookies: Collect anonymized data on how users interact with the Website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences (currency selection, game history).
• Advertising Cookies: Track your activity across websites to deliver targeted ads (used only with consent).

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair Website functionality (e.g., inability to log in or play games). To opt out of third-party advertising cookies, visit the Network Advertising Initiative opt-out page.

7. Data Retention

98jili retains your personal data only for as long as necessary to fulfill the purposes outlined in this Policy and comply with legal obligations:

• Active Accounts: Data is retained for the duration of your account's active status.
• Closed Accounts: After voluntary account closure, data is retained for 5-10 years to comply with PAGCOR record-keeping requirements, AML regulations, and potential legal disputes.
• Transaction Records: Financial transaction data is retained for 10 years as required by Philippine law.
• KYC Documents: Retained for 5 years after account closure for regulatory compliance.
• Marketing Data: Retained until you withdraw consent or for 2 years of inactivity, whichever comes first.

After the retention period expires, your data is securely deleted or anonymized. Anonymized data (stripped of personally identifiable information) may be retained indefinitely for statistical analysis.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete information in your account profile.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data after account closure, subject to legal retention requirements.
• Right to Data Portability: Receive your data in a structured, machine-readable format (e.g., CSV or JSON file).
• Right to Restrict Processing: Request that we limit how we use your data (e.g., stop marketing communications).
• Right to Object: Object to processing based on legitimate interests (e.g., profiling for marketing purposes).
• Right to Withdraw Consent: Revoke consent for data processing that was previously granted (e.g., marketing emails).

8.1 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]
• Subject Line: "Data Privacy Request – [Your Request Type]"
• Required Information: Full name, registered email address, account username, description of your request

We will respond to your request within 15 business days. For complex requests, we may extend the response time to 30 days and notify you accordingly. We may request additional information to verify your identity before processing your request.

9. Third-Party Services and External Links

98jili may contain links to third-party websites, payment providers, and social media platforms. We are not responsible for the privacy practices of these external sites. Before providing personal information to third parties, we recommend reviewing their privacy policies. This Privacy Policy applies only to information collected directly by 98jili.

10. International Data Transfers

98jili is primarily operated in the Philippines. However, some of our service providers (cloud hosting, payment processors, analytics tools) may be located outside the Philippines, including in the United States, Singapore, or the European Union. When we transfer data internationally, we ensure adequate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by data protection authorities
• Adherence to the EU-US Data Privacy Framework (where applicable)
• Encryption of data during transmission and storage

By using 98jili, you consent to the transfer of your data to countries outside the Philippines where data protection laws may differ.

11. Changes to This Privacy Policy

98jili reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in legal requirements, business practices, or service improvements. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on the Website homepage
• Pop-up alert upon login

The "Last Updated" date at the top of this Policy indicates the most recent revision. Your continued use of 98jili after changes are posted constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us: